5 Courses
Development and Personal Skills
Creativity and excellence in customer service
Learn about the nature of contemporary financial management, financial analysis, financial planning and control, reconciling risk and financial return, and knowing the methods of managing working capital.
Development and Personal Skills
Excellence in customer service
- Determines the importance of customer service in the competitive environment
- Practicing effective methods in managing customer expectations and satisfying them.
- Practicing the skills of providing better and faster service that achieves customer satisfaction.
- Practicing the skills of identifying customer dissatisfaction.
- Practicing the skills of responding effectively to customers’ problems and finding practical solutions to them
Development and Personal Skills
Presentation and delivery
Public speaking is a science and an art, and if a person wants to be an influential person with strong delivery and an effective speech, he must master public speaking skills. One of the most important factors that meet this goal is training in public speaking and developing public speaking skills. The skill of public speaking is considered one of the features and characteristics that give a person unique qualities in which the personality of a new person may be completed if the other required human conditions are met.
Outstanding employee skills
Basically, every employee is supposed to be distinguished in his work.The distinguished employee performs his work perfectly and sincerely, and adheres to the deadlines required of him.
This helps him gain experience and speed in his work, and also helps him distinguish himself from other employees like him.
We must focus on that one of the most important elements of excellence is the quality of work and avoiding mistakes.
Development and Personal Skills
Skills in supervising family protection programs
- Identifying the nature of a family, the characteristics of a cohesive family, and the importance of supervising family protection programs
- Developing skills in supervising family protection programs
- Developing knowledge of domestic violence, its forms and impact, and developing skills to prevent domestic violence
- Identifying the causes and factors that lead to violence against children, and the state’s efforts to confront domestic violence
